Refund Policy

Thank you for choosing Eirene. We strive to ensure your satisfaction with our products. Please read our Returns and Refunds Policy carefully to understand your rights and obligations when returning items.

 

 

 

1. Returns

 


Eligibility

 

  • You may return eligible items within 30 days of delivery for a full refund or exchange.

  • Items must be unused, in the same condition as received, and in the original packaging.

  • All sale products are FINAL SALE. Discounted or marked-down items are not eligible for refund or return.

 


Exclusions

 

  • Customized or made-to-order items are not eligible for return unless they have a manufacturing defect.

  • Items marked “final sale” cannot be returned.

 


Starting a Return

 

  • Provide your order number and details of the items you wish to return. Our team will guide you through the return process.

 


Return Shipping

 

  • Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product.

  • We recommend using a tracked shipping service and purchasing shipping insurance for high-value items.

 

 

 

 

2. Refunds

 


Process

 

  • Once we receive and inspect the returned items, we will notify you whether the refund has been approved or rejected.

  • If approved, the refund will be processed automatically and applied to your original payment method within the timeframe set by your payment provider.

 


Late or Missing Refunds

 

  • If you have not received your refund within the expected timeframe, please check with your bank or credit card company.

 

 

 

 

3. Exchanges

 

 

  • No exchanges will be made. All items are considered final sale.

 

 

 

 

4. Damaged or Defective Items

 

 

  • If you receive a damaged or defective item, contact us immediately with photos of the product and packaging. We will arrange a replacement or refund as appropriate.